E-Mail New Ticket
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.. _PageNavigation ticketviews_agentticketemail:

Create a new ticket when contacting a customer user. This may be used independently of phone contact, or as a way to send the caller a copy of the record. This action starts a communication chain with a customer via e-mail. Do this by selecting *New phone ticket* under *Ticket* in the main menu navigation, or if configured using the toolbar icon :fa:`envelope`.

.. image:: images/agent_ticket_email.png
    :alt: Agent Ticket Email Image

.. important::

    Configuration will differ heavily here based on your system configurations.