My Locked Tickets
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.. _PageNavigation agentinterface_overviews_agentticketlockview:

Select the :fa:`lock` in the navigation toolbar to see a list of your locked tickets.

.. image:: images/lock_screen.png
    :alt: Locked Tickets Screen Image

You may further filter tickets by:

All
    All my locked tickets
New
    All my locked tickets with unread communications
Pending
    All my locked tickets which are in a waiting status
Reminder Reached
    All my locked tickets that are overdue