.. _PageNavigation agentinterface_dashboards_index: Agent Dashboards ################ Agent Dashboard *************** The first view an agent has is the dashboard. On the dashboard, there are widgets which can be configured individually for each user. .. image:: images/full_dashboard.png :alt: Full Dashboard Image Widgets can be rearranged by dragging and dropping using the widget title. There are large (left) and small (right) widgets. .. note:: Widgets may only be moved top to bottom, not left to right. Dashboard Focus =============== .. versionadded:: 7.0 Dashboard Focus .. image:: images/dashlet_focus.png :alt: Dashboard Buttons Image It is possible to focus on just one dashboard module, by clicking on one of the dashboard module names at the top. .. _PageNavigation agentinterface_dashboards_widget_settigs: Widget Settings =============== A :fa:`cog` and :fa:`times` appears at the top right-hand side of each widget. The :fa:`times` removes the widget, and the :fa:`gear` takes you to the settings page. Settings are different per module. You may see some or all of the default modules as configured. Here is a list of the default widgets available and their purpose. Widgets can be activated or deactivated by opening the settings on the top right-hand side of the screen. .. image:: images/widget_settings.gif :alt: Widget Settings Screen Image Widget filters ============== Each widget has filters to help reduce the content to a relevant scope. My locked tickets Tickets I've locked to my user My responsible tickets Tickets for which I'm responsible Tickets in My Queues Tickets in my selected queues Tickets in My Services Tickets in my selected services All tickets All tickets that match the filter criteria Large Dashboard Widgets ======================= Reminder Tickets A list of tickets that have reached their reminder time Escalated Tickets Tickets with a breached SLA Open Tickets Tickets that are in an open state New Tickets New tickets which have no agent interaction Running Process Tickets Process tickets active in the system. Ticket Queue Overview A count of all tickets and their states in the system Events Ticket Calendar A small calendar showing tickets having a start and end date for an event Small Dashboard Widgets ======================= 7-Day Stats A line chart showing the tickets created and closed per day for the last 7 days Upcoming Events A list of tickets reaching their reminder time or breaching their SLA soon Logged-In agents A list of agents and their session status (active/inactive) News An RSS feed Appointments Shows upcoming events and allows for creating an event from the dashboard Customer Information Center *************************** The **Customer Information Center** gives you access to all customer user data and tickets for an individual customer. .. image:: images/customer_information_center_overview.png :alt: Customer User Information Center Image A user can create tickets for our customer user directly from this screen and additionally add customer users to the customer via this screen. Adding a customer user redirects the normal agent to the administration section of the software without having to have administrator access. When using the add a customer feature the CustomerID will automatically be pre-populated. .. seealso:: Read more in :ref:`Manage Customers `.