.. _PageNavigation processmanagement_transitions:

Transitions
###########

Transitions are the conditions allowing a process to progress. The conditions match ticket data and use different matching types to compare the ticket data with the expression.

.. image:: images/process_management_transition_add.png
    :alt: Process Management Transition Add Image

The ticket data (entered in the Name field) is compared to the string in the value field. If the condition evaluates to ``True``, the process transitions and all transition actions are applied.

Common Ticket Data for Comparison:

+----------------+--------------------------+
| Name           | Sample Value             |
+================+==========================+
| TicketNumber   | '20101027000001'         |
+----------------+--------------------------+
| Title          | 'some title'             |
+----------------+--------------------------+
| TicketID       | 123                      |
+----------------+--------------------------+
| State          | 'some state'             |
+----------------+--------------------------+
| StateID        | 123                      |
+----------------+--------------------------+
| StateType      | 'some state type'        |
+----------------+--------------------------+
| Priority       | 'some priority'          |
+----------------+--------------------------+
| PriorityID     | 123                      |
+----------------+--------------------------+
| Lock           | 'lock'                   |
+----------------+--------------------------+
| LockID         | 123                      |
+----------------+--------------------------+
| Queue          | 'some queue'             |
+----------------+--------------------------+
| QueueID        | 123                      |
+----------------+--------------------------+
| CustomerID     | 'customer_id_123'        |
+----------------+--------------------------+
| CustomerUserID | 'customer_user_id_123'   |
+----------------+--------------------------+
| Owner          | 'some_owner_login'       |
+----------------+--------------------------+
| OwnerID        | 123                      |
+----------------+--------------------------+
| Type           | 'some ticket type'       |
+----------------+--------------------------+
| TypeID         | 123                      |
+----------------+--------------------------+
| SLA            | 'some sla'               |
+----------------+--------------------------+
| SLAID          | 123                      |
+----------------+--------------------------+
| Service        | 'some service'           |
+----------------+--------------------------+
| ServiceID      | 123                      |
+----------------+--------------------------+
| Responsible    | 'some_responsible_login' |
+----------------+--------------------------+
| ResponsibleID  | 123                      |
+----------------+--------------------------+
| Age            | 3456                     |
+----------------+--------------------------+
| Created        | '2010-10-27 20:15:00     |
+----------------+--------------------------+
| CreateBy       | 123                      |
+----------------+--------------------------+
| Changed        | '2010-10-27 20:15:15'    |
+----------------+--------------------------+
| ChangeBy       | 123                      |
+----------------+--------------------------+
| ArchiveFlag    | 'y'                      |
+----------------+--------------------------+
| DynamicField_X | 'value_x'                |
+----------------+--------------------------+

Other parameters may and do exist. For more exotic configurations, consult the community or commercial support.

More on conditions:

.. toctree::
   :maxdepth: 2

   conditions/index