Managing Communication
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In this chapter of our documentation, we will discuss the tools and administration modules available to you as a System Administrator for managing your communications.

Standardizing Templates
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Having a standard and common language three and essential for creating a feeling of competence and confidence among your customers and agents. Znuny supports you in this effort by allowing you to create templates for use in specific parts of the system. Within each template, you will be able to use variables from the system and customer and ticket data to speed working times and integrate your corporate language and ethics within your templates.

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   templates/index

Automated Responses
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One of the communication features is the ability to send automatic responses to requesters.

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   autoresponses/index

Salutations and Signatures
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Teams (Queues) will use standard formulated text as a salutation and signature, which is applied to the
answer templates.

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   signatures/index

Article Colors
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All communication articles can be assigned a color. This is useful for quickly identifying the type of article, such as an email, phone call, or chat message.

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   articlecolors/index