##############
TicketStateSet
##############


****
NAME
****


Kernel::System::ProcessManagement::TransitionAction::TicketStateSet - A module to set the ticket state


***********
DESCRIPTION
***********


All TicketStateSet functions.


****************
PUBLIC INTERFACE
****************


new()
=====


Don't use the constructor directly, use the ObjectManager instead:


.. code-block:: perl

     my $TicketStateSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketStateSet');



Run()
=====


Runs TransitionAction TicketStateSet.


.. code-block:: perl

     my $Success = $TicketStateSetActionObject->Run(
         UserID                   => 123,
 
         # Ticket contains the result of TicketGet including dynamic fields
         Ticket                   => \%Ticket,   # required
         ProcessEntityID          => 'P123',
         ActivityEntityID         => 'A123',
         TransitionEntityID       => 'T123',
         TransitionActionEntityID => 'TA123',
 
         # Config is the hash stored in a Process::TransitionAction's config key
         Config                   => {
             State   => 'open',
             # or
             StateID => 3,
 
             PendingTime     => '2016-02-13 12:00',  # optional, set the pending time to a fixed value
             PendingTimeDiff => 123,                 # optional, used for pending states, difference in seconds from
                                                     # current time to desired pending time (e.g. a value of 3600 means
                                                     # that the pending time will be 1 hr after the Transition Action is
                                                     # executed)
             UserID  => 123,                         # optional, to override the UserID from the logged user
         }
     );


Returns:


.. code-block:: perl

     my $Success = 1; # 0