############
TicketCreate
############


****
NAME
****


Kernel::System::ProcessManagement::TransitionAction::TicketCreate - A module to create a ticket


***********
DESCRIPTION
***********


All TicketCreate functions.


****************
PUBLIC INTERFACE
****************


new()
=====


Don't use the constructor directly, use the ObjectManager instead:


.. code-block:: perl

     my $TicketCreateObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketCreate');



Run()
=====


Runs TransitionAction TicketCreate.


.. code-block:: perl

     my $TicketCreateResult = $TicketCreateActionObject->Run(
         UserID                   => 123,
 
         # Ticket contains the result of TicketGet including dynamic fields
         Ticket                   => \%Ticket,   # required
         ProcessEntityID          => 'P123',
         ActivityEntityID         => 'A123',
         TransitionEntityID       => 'T123',
         TransitionActionEntityID => 'TA123',
 
         # Config is the hash stored in a Process::TransitionAction's config key
         Config                   => {
             # ticket required:
             Title         => 'Some Ticket Title',
             Queue         => 'Raw',              # or QueueID => 123,
             Lock          => 'unlock',
             Priority      => '3 normal',         # or PriorityID => 2,
             State         => 'new',              # or StateID => 5,
             CustomerID    => '123465',
             CustomerUser  => 'customer@example.com',
             Owner         => 'someuserlogin',    # or OwnerID => 123
 
             # ticket optional:
             TN              => $TicketObject->TicketCreateNumber(), # optional
             Type            => 'Incident',            # or TypeID => 1, not required
             Service         => 'Service A',           # or ServiceID => 1, not required
             SLA             => 'SLA A',               # or SLAID => 1, not required
             ResponsibleID   => 123,                   # not required
             ArchiveFlag     => 'y',                   # (y|n) not required
             PendingTime     => '2011-12-23 23:05:00', # optional (for pending states)
             PendingTimeDiff => 123 ,                  # optional (for pending states)
 
             # article required: (if one of them is not present, article will not be created without any error message)
             SenderType           => 'agent',                            # agent|system|customer
             IsVisibleForCustomer => 1,                                  # required
             CommunicationChannel => 'Internal',                         # Internal|Phone|Email|..., default: Internal
 
             %DataPayload,                                               # some parameters depending of each communication channel
 
             # article optional:
             TimeUnit => 123,
 
             # Attachment optional:
             Attachments      => 'StdAttachmentName1,StdAttachmentName2', # optional, comma separated StandardAttachment Names
             AttachmentIDs    => '1,2,3',                                 # optional, comma separated StandardAttachment ID
             AttachmentsReuse => 1                                        # optional, 1|0 - Reuse of attachments stored in the dynamic field configured in Process::DynamicFieldProcessManagementAttachment.
 
             # other:
             DynamicField_NameX => $Value,
             LinkAs => $LinkType,                                        # Normal, Parent, Child, etc. (respective original ticket)
             UserID => 123,                                              # optional, to override the UserID from the logged user
         }
     );


Returns:


.. code-block:: perl

     my $Success = 1; # 0