.. image:: images/logo_header_documentation.png
         :alt: Znuny documentation logo
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Znuny Agent Quickstart Guide
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Welcome to **Znuny**, your service desk and ticket management platform.
This guide is designed to help new agents get up and running quickly, covering the essential tools and workflows you'll use every day.

As a Znuny Agent, your role is to handle customer requests, track issues, and collaborate with your team to deliver timely solutions.
In this guide, you’ll learn how to:

* Navigate the **Agent Interface**
* Create, view, and update **tickets**
* Assign and manage **ownership and responsibility**
* Communicate with customers via **email, telephone and web notes**
* Search, filter, and organize tickets for efficient work

Whether you are completely new to service desk software or just new to Znuny, this quickstart will give you the essentials you need to work confidently from day one.
Once you're familiar with the basics, you can explore the advanced features and customization options Znuny offers to further streamline your workflow.

.. toctree:: 
    :maxdepth: 1
    :caption: Contents
    
    the-basics/index
    interface/index
    conclusion/index