Znuny Agent Quickstart Guide#
Welcome to Znuny, your service desk and ticket management platform. This guide is designed to help new agents get up and running quickly, covering the essential tools and workflows you’ll use every day.
As a Znuny Agent, your role is to handle customer requests, track issues, and collaborate with your team to deliver timely solutions. In this guide, you’ll learn how to:
Navigate the Agent Interface
Create, view, and update tickets
Assign and manage ownership and responsibility
Communicate with customers via email, telephone and web notes
Search, filter, and organize tickets for efficient work
Whether you are completely new to service desk software or just new to Znuny, this quickstart will give you the essentials you need to work confidently from day one. Once you’re familiar with the basics, you can explore the advanced features and customization options Znuny offers to further streamline your workflow.