Calendar Events#

Summary#

You may create calendar events in Znuny. Read about the built-in functions of the calendar in the OTRS Documentation.

For Znuny specific functions, please see the documentation below.

Appointment Create Screen#

Appointment Mask

Ticket Creation#

New in version 6.3.

Create a ticket based upon the calendar entry with this option.

Appointment Mask

The options for creating a ticket are:

  • Never

  • Relative period

  • On the date

Creation Date:

Never

Default. The appointment creates no ticket.

Relative period

This setting creates a ticket relative to the appointment start and end settings.

Appointment Mask
Time

Choosing relative period shows this field.

The increments available are:

  • days

  • hours

  • minutes

The relativity to the appointment can be:

  • before begin

  • after begin

  • before end

  • after end

on the date

Create a ticket on this date.

Appointment Mask

Ticket Settings:

Queue

This setting determines the ticket’s destination queue. The list respects user permissions. For multiple selected queues, each queue gets a ticket.

Owner

Optionally set an owner if only one queue is selected. Setting no user sets the owner to the default user (ID=1.

Customer user

Optionally set the ticket’s customer.

Status

Optionally set the ticket’s status.

Priority

Optionally set the ticket’s priority. Default is 3 normal.

Lock

Optionally unlock the created ticket if an owner was selected. Use this to unlock tickets assigned to an owner.

Type

Optionally set the ticket’s type. Activate Ticket::Type in the system configuration.

Service

Optionally set the ticket’s service. Activate Ticket::Service in the system configuration. The customer selected affects the values shown.

Process

Start a process by selecting the name of an active process. If the process is deactivated or set to fade away at any time, this results in a non-process. See the logs for information about the error.

Title

The appointment’s title becomes the ticket’s title.

Description

The appointment’s description becomes the ticket’s first article body.

Link

Optionally link created tickets to the appointment.

System Configurations#

Here is a list of system configuration options for appointments.