If enabled, the customer can search for tickets in all services (regardless what services are assigned to the customer).

This setting can not be deactivated.

Default value:

--- 0

Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.

This setting can not be deactivated.

Default value:

--- Down

Maximum number of tickets to be displayed in the result of a search in the customer interface.

This setting can not be deactivated.

Default value:

--- '5000'

Number of tickets to be displayed in each page of a search result in the customer interface.

This setting can not be deactivated.

Default value:

--- '40'

Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.

This setting can not be deactivated.

Default value:

--- Age

Dynamic fields shown in the ticket search screen of the customer interface.

Default value:

--- {}

Allows extended search conditions in ticket search of the customer interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

This setting can not be deactivated.

Default value:

--- '1'

Exports the whole article tree in search result (it can affect the system performance).

This setting can not be deactivated.

Default value:

--- 0

Data used to export the search result in CSV format.

This setting can not be deactivated.

Default value:

---
- TicketNumber
- Age
- Created
- Closed
- State
- Priority
- Lock
- CustomerID
- CustomerName
- From
- Subject

Dynamic Fields used to export the search result in CSV format.

Default value:

--- {}

Dynamic fields shown in the ticket search overview results screen of the customer interface.

Default value:

--- {}