Shows either the last customer article's subject or the ticket title in the small format overview.

Default value:

--- TicketTitle

Dynamic fields shown in the ticket overview screen of the customer interface.

Default value:

--- {}

Show the current owner in the customer interface.

This setting can not be deactivated.

Default value:

--- 0

Show the current queue in the customer interface.

This setting can not be deactivated.

Default value:

--- 0

Controls if customers have the ability to sort their tickets.

Default value:

--- 0