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Frontend → Agent → View → TicketSearch

Ticket::Frontend::AgentTicketSearch###ArticleCreateTime

Includes article create times in the ticket search of the agent interface.

Default value: 

--- 0

Ticket::Frontend::AgentTicketSearch###DefaultColumns

Columns that can be filtered in the ticket search result view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

Default value: 

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '1'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimePoint

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimeSlot

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###CustomerID

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###CustomerUserLogin

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###DynamicField

Defines the default shown ticket search attribute for ticket search screen. Example: "Key" must have the name of the Dynamic Field in this case 'X', "Content" must have the value of the Dynamic Field depending on the Dynamic Field type, Text: 'a text', Dropdown: '1', Date/Time: 'Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;' and or 'Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7';.

This setting can be overridden in the user preferences.

Default value: 

--- {}

Ticket::Frontend::AgentTicketSearch###Defaults###Fulltext

Defines the default shown ticket search attribute for ticket search screen.

This setting can be overridden in the user preferences.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_Body

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_Cc

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_From

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_Subject

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_To

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###QueueIDs

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- []

Ticket::Frontend::AgentTicketSearch###Defaults###SLAIDs

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- []

Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive

Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###ServiceIDs

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- []

Ticket::Frontend::AgentTicketSearch###Defaults###StateIDs

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- []

Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimePoint

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimeSlot

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimePoint

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimeSlot

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimePoint

Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimeSlot

Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketEscalationTimePoint

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketEscalationTimeSlot

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketNumber

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###Defaults###Title

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value: 

--- ''

Ticket::Frontend::AgentTicketSearch###DynamicField

Dynamic fields shown in the ticket search screen of the agent interface.

Default value: 

--- {}

Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition

Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

This setting can not be deactivated.

Default value: 

--- '1'

Ticket::Frontend::AgentTicketSearch###Order::Default

Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.

This setting can not be deactivated.

Default value: 

--- Down

Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree

Exports the whole article tree in search result (it can affect the system performance).

This setting can not be deactivated.

Default value: 

--- 0

Ticket::Frontend::AgentTicketSearch###SearchCSVData

Data used to export the search result in CSV format.

This setting can not be deactivated.

Default value: 

---
- TicketNumber
- Age
- Created
- Closed
- FirstLock
- FirstResponse
- State
- Priority
- Queue
- Lock
- Owner
- UserFirstname
- UserLastname
- CustomerID
- CustomerName
- From
- Subject
- AccountedTime
- ArticleTree
- SolutionInMin
- SolutionDiffInMin
- FirstResponseInMin
- FirstResponseDiffInMin

Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField

Dynamic Fields used to export the search result in CSV format.

Default value: 

--- {}

Ticket::Frontend::AgentTicketSearch###SearchLimit

Maximum number of tickets to be displayed in the result of a search in the agent interface.

This setting can not be deactivated.

Default value: 

--- '2000'

Ticket::Frontend::AgentTicketSearch###SearchPageShown

Number of tickets to be displayed in each page of a search result in the agent interface.

This setting can not be deactivated.

Default value: 

--- '40'

Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines

Number of lines (per ticket) that are shown by the search utility in the agent interface.

This setting can not be deactivated.

Default value: 

--- '10'

Ticket::Frontend::AgentTicketSearch###SortBy::Default

Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.

This setting can not be deactivated.

Default value: 

--- Age

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