- OTRS Admin Manual
- OTRS::ITSM Manual
- OTRS Developer Manual
- OTRS API Reference
- Ticket::Frontend::AgentTicketPhoneOutbound###Body
Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.
This setting can not be deactivated.
Default value:
--- ''
- Ticket::Frontend::AgentTicketPhoneOutbound###DynamicField
Dynamic fields shown in the ticket phone outbound screen of the agent interface.
Default value:
--- {}
- Ticket::Frontend::AgentTicketPhoneOutbound###FormDraft
Allows to save current work as draft in the ticket phone outbound screen of the agent interface.
Default value:
--- '1'
- Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment
Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
--- ''
- Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType
Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
--- PhoneCallAgent
- Ticket::Frontend::AgentTicketPhoneOutbound###Permission
Required permissions to use the ticket phone outbound screen in the agent interface.
This setting can not be deactivated.
Default value:
--- phone
- Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock
Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Default value:
--- '1'
- Ticket::Frontend::AgentTicketPhoneOutbound###RichTextHeight
Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
Default value:
--- '200'
- Ticket::Frontend::AgentTicketPhoneOutbound###RichTextWidth
Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
Default value:
--- '475'
- Ticket::Frontend::AgentTicketPhoneOutbound###SenderType
Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.
This setting can not be deactivated.
Default value:
--- agent
- Ticket::Frontend::AgentTicketPhoneOutbound###State
Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.
Default value:
--- closed successful
- Ticket::Frontend::AgentTicketPhoneOutbound###StateType
Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.
This setting can not be deactivated.
Default value:
--- - open - pending auto - pending reminder - closed
- Ticket::Frontend::AgentTicketPhoneOutbound###Subject
Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.
This setting can not be deactivated.
Default value:
--- ''