Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.

This setting can not be deactivated.

Default value:

--- ''

Dynamic fields shown in the ticket phone inbound screen of the agent interface.

Default value:

--- {}

Allows to save current work as draft in the ticket phone inbound screen of the agent interface.

Default value:

--- '1'

Defines the history comment for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

--- ''

Defines the history type for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

--- PhoneCallCustomer

Required permissions to use the ticket phone inbound screen in the agent interface.

This setting can not be deactivated.

Default value:

--- phone

Defines if a ticket lock is required in the ticket phone inbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

--- 0

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

--- '200'

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

--- '475'

Defines the default sender type for phone tickets in the ticket phone inbound screen of the agent interface.

This setting can not be deactivated.

Default value:

--- customer

Defines the default ticket next state after adding a phone note in the ticket phone inbound screen of the agent interface.

Default value:

--- open

Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- pending auto
- pending reminder
- closed

Defines the default subject for phone tickets in the ticket phone inbound screen of the agent interface.

This setting can not be deactivated.

Default value:

--- ''