Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).

Default value:

---
CustomerInfo: '0'
Module: Kernel::Output::HTML::TicketOverview::Medium
ModulePriority: '200'
Name: Medium
NameShort: M
OverviewMenuModules: '1'
TicketActionsPerTicket: '1'

Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).

Default value:

---
CustomerInfo: '0'
CustomerInfoMaxSize: '18'
DefaultPreViewLines: '25'
DefaultViewNewLine: '90'
Module: Kernel::Output::HTML::TicketOverview::Preview
ModulePriority: '300'
Name: Large
NameShort: L
OverviewMenuModules: '1'
StripEmptyLines: '0'
TicketActionsPerTicket: '1'

Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).

Default value:

---
CustomerInfo: '1'
Module: Kernel::Output::HTML::TicketOverview::Small
ModulePriority: '100'
Name: Small
NameShort: S

Sets the count of articles visible in preview mode of ticket overviews.

This setting can not be deactivated.

Default value:

--- '5'

Defines which article sender types should be shown in the preview of a ticket.

This setting is not active by default.

Default value:

---
agent: '1'
customer: '1'
system: '1'

Defines if the first article should be displayed as expanded, that is visible for the related customer. If nothing defined, latest article will be expanded.

This setting is not active by default.

Default value:

--- 0

Dynamic fields shown in the ticket medium format overview screen of the agent interface.

Default value:

--- {}

Dynamic fields shown in the ticket preview format overview screen of the agent interface.

Default value:

--- {}

Dynamic fields shown in the ticket small format overview screen of the agent interface.

Default value:

--- {}