Admin area navigation for the agent interface.
Default value:
--- Block: '' Description: Admin modules overview. Group: - admin GroupRo: [] IconBig: '' IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: ''
Admin area navigation for the agent interface.
Default value:
--- Block: Automation Description: Configure and manage ACLs. Group: - admin GroupRo: [] IconBig: fa-check-square-o IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Access Control Lists (ACL)
Admin area navigation for the agent interface.
Default value:
--- Block: Administration Description: Create and manage calendars. Group: - admin GroupRo: [] IconBig: fa-calendar IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Calendars
Admin area navigation for the agent interface.
Default value:
--- Block: Communication Description: Create and manage appointment notifications. Group: - admin GroupRo: [] IconBig: fa-bell-o IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Appointment Notifications
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Create and manage attachments. Group: - admin GroupRo: [] IconBig: fa-paperclip IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Attachments
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Create and manage responses that are automatically sent. Group: - admin GroupRo: [] IconBig: fa-reply IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Auto Responses
Admin area navigation for the agent interface.
Default value:
--- Block: OTRSGroup Description: Manage OTRS Group cloud services. Group: - admin GroupRo: [] IconBig: fa-cloud IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Cloud Services
Admin area navigation for the agent interface.
Default value:
--- Block: Communication Description: Display communication log entries. Group: - admin GroupRo: [] IconBig: fa-table IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Communication Log
Admin area navigation for the agent interface.
Default value:
--- Block: Users Description: Create and manage customers. Group: - admin - users GroupRo: [] IconBig: fa-building-o IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Customers
Admin area navigation for the agent interface.
Default value:
--- Block: Users Description: Link customers to groups. Group: - admin GroupRo: [] IconBig: fa-building-o IconSmall: fa-users Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Customers ↔ Groups
Admin area navigation for the agent interface.
Default value:
--- Block: Users Description: Create and manage customer users. Group: - admin - users GroupRo: [] IconBig: fa-male IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Customer Users
Admin area navigation for the agent interface.
Default value:
--- Block: Users Description: Link customer users to customers. Group: - admin GroupRo: [] IconBig: fa-male IconSmall: fa-building-o Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Customer Users ↔ Customers
Admin area navigation for the agent interface.
Default value:
--- Block: Users Description: Link customer users to groups. Group: - admin GroupRo: [] IconBig: fa-male IconSmall: fa-users Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Customer Users ↔ Groups
Admin area navigation for the agent interface.
Default value:
--- Block: Users Description: Link customer users to services. Group: - admin GroupRo: [] IconBig: fa-male IconSmall: fa-wrench Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Customer Users ↔ Services
Admin area navigation for the agent interface.
Default value:
--- Block: Automation Description: Create and manage dynamic fields. Group: - admin GroupRo: [] IconBig: fa-align-left IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Dynamic Fields
Admin area navigation for the agent interface.
Default value:
--- Block: Communication Description: Send notifications to users. Group: - admin GroupRo: [] IconBig: fa-quote-right IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Admin Notification
Admin area navigation for the agent interface.
Default value:
--- Block: Automation Description: Manage tasks triggered by event or time based execution. Group: - admin GroupRo: [] IconBig: fa-database IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: GenericAgent
Admin area navigation for the agent interface.
Default value:
--- Block: Automation Description: Create and manage web services. Group: - admin GroupRo: [] IconBig: '' IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Web Services
Admin area navigation for the agent interface.
Default value:
--- Block: Users Description: Create and manage groups. Group: - admin GroupRo: [] IconBig: fa-users IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Groups
Admin area navigation for the agent interface.
Default value:
--- Block: Administration Description: View system log messages. Group: - admin GroupRo: [] IconBig: fa-file-text-o IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: System Log
Admin area navigation for the agent interface.
Default value:
--- Block: Communication Description: Manage POP3 or IMAP accounts to fetch email from. Group: - admin GroupRo: [] IconBig: fa-envelope-o IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: PostMaster Mail Accounts
Admin area navigation for the agent interface.
Default value:
--- Block: Communication Description: Create and manage ticket notifications. Group: - admin GroupRo: [] IconBig: fa-bell-o IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Ticket Notifications
Admin area navigation for the agent interface.
Default value:
--- Block: OTRSGroup CssClass: OTRSBusiness Description: Deploy and manage OTRS Business Solution™. Group: - admin GroupRo: [] IconBig: fa-angle-double-up IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: OTRS Business Solution™
Admin area navigation for the agent interface.
Default value:
--- Block: Communication Description: Manage PGP keys for email encryption. Group: - admin GroupRo: [] IconBig: fa-user-secret IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: PGP Keys
Admin area navigation for the agent interface.
Default value:
--- Block: Administration Description: Update and extend your system with software packages. Group: - admin GroupRo: [] IconBig: fa-plug IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Package Manager
Admin area navigation for the agent interface.
Default value:
--- Block: Administration Description: View performance benchmark results. Group: - admin GroupRo: [] IconBig: fa-bar-chart IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Performance Log
Admin area navigation for the agent interface.
Default value:
--- Block: Communication Description: Filter incoming emails. Group: - admin GroupRo: [] IconBig: fa-filter IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: PostMaster Filters
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Create and manage ticket priorities. Group: - admin GroupRo: [] IconBig: fa-list-ol IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Priorities
Admin area navigation for the agent interface.
Default value:
--- Block: Automation Description: Configure Processes. Group: - admin GroupRo: [] IconBig: fa-sitemap IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Process Management
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Create and manage queues. Group: - admin GroupRo: [] IconBig: fa-folder IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Queues
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Link queues to auto responses. Group: - admin GroupRo: [] IconBig: fa-reply IconSmall: fa-folder Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Queues ↔ Auto Responses
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Link templates to queues. Group: - admin GroupRo: [] IconBig: fa-file-text-o IconSmall: fa-folder Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Templates ↔ Queues
Admin area navigation for the agent interface.
Default value:
--- Block: OTRSGroup Description: Manage system registration. Group: - admin GroupRo: [] IconBig: fa-edit IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: System Registration
Admin area navigation for the agent interface.
Default value:
--- Block: Users Description: Create and manage roles. Group: - admin GroupRo: [] IconBig: fa-circle-o IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Roles
Admin area navigation for the agent interface.
Default value:
--- Block: Users Description: Link roles to groups. Group: - admin GroupRo: [] IconBig: fa-circle-o IconSmall: fa-users Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Roles ↔ Groups
Admin area navigation for the agent interface.
Default value:
--- Block: Users Description: Link agents to roles. Group: - admin GroupRo: [] IconBig: fa-user IconSmall: fa-circle-o Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Agents ↔ Roles
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Create and manage Service Level Agreements (SLAs). Group: - admin GroupRo: [] IconBig: fa-ticket IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Service Level Agreements
Admin area navigation for the agent interface.
Default value:
--- Block: Communication Description: Manage S/MIME certificates for email encryption. Group: - admin GroupRo: [] IconBig: fa-user-secret IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: S/MIME Certificates
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Create and manage salutations. Group: - admin GroupRo: [] IconBig: fa-comment-o IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Salutations
Admin area navigation for the agent interface.
Default value:
--- Block: Administration Description: Execute SQL statements. Group: - admin GroupRo: [] IconBig: fa-terminal IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: SQL Box
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Create and manage services. Group: - admin GroupRo: [] IconBig: fa-wrench IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Services
Admin area navigation for the agent interface.
Default value:
--- Block: Administration Description: Manage existing sessions. Group: - admin GroupRo: [] IconBig: fa-clock-o IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Session Management
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Create and manage signatures. Group: - admin GroupRo: [] IconBig: fa-file-text-o IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Signatures
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Create and manage ticket states. Group: - admin GroupRo: [] IconBig: fa-ticket IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: States
Admin area navigation for the agent interface.
Default value:
--- Block: OTRSGroup Description: Manage support data. Group: - admin GroupRo: [] IconBig: fa-search IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Support Data Collector
Admin area navigation for the agent interface.
Default value:
--- Block: Communication Description: Set sender email addresses for this system. Group: - admin GroupRo: [] IconBig: fa-at IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Email Addresses
Admin area navigation for the agent interface.
This setting can not be deactivated.
Default value:
--- Block: Administration Description: Edit the system configuration settings. Group: - admin GroupRo: [] IconBig: '' IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: System Configuration
Admin area navigation for the agent interface.
Default value:
--- Block: Administration Description: Schedule a maintenance period. Group: - admin GroupRo: [] IconBig: fa-wrench IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: System Maintenance
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Create and manage templates. Group: - admin GroupRo: [] IconBig: fa-file-text-o IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Templates
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Link templates to attachments. Group: - admin GroupRo: [] IconBig: fa-paperclip IconSmall: fa-file-text-o Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Templates ↔ Attachments
Admin area navigation for the agent interface.
Default value:
--- Block: Ticket Description: Create and manage ticket types. Group: - admin GroupRo: [] IconBig: fa-ticket IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Types
Admin area navigation for the agent interface.
Default value:
--- Block: Users Description: Create and manage agents. Group: - admin GroupRo: [] IconBig: fa-user IconSmall: '' Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Agents
Admin area navigation for the agent interface.
Default value:
--- Block: Users Description: Link agents to groups. Group: - admin GroupRo: [] IconBig: fa-user IconSmall: fa-users Module: Kernel::Output::HTML::NavBar::ModuleAdmin Name: Agents ↔ Groups