- OTRS Admin Manual
- OTRS::ITSM Manual
- OTRS Developer Manual
- OTRS API Reference
- Process::CacheTTL
Cache time in seconds for the DB process backend.
This setting can not be deactivated.
Default value:
--- '3600'- Process::DefaultLock
This option defines the process tickets default lock.
This setting can not be deactivated.
Default value:
--- unlock
- Process::DefaultPriority
This option defines the process tickets default priority.
This setting can not be deactivated.
Default value:
--- 3 normal
- Process::DefaultQueue
This option defines the process tickets default queue.
This setting can not be deactivated.
Default value:
--- Raw
- Process::DefaultState
This option defines the process tickets default state.
This setting can not be deactivated.
Default value:
--- new- Process::DynamicFieldProcessManagementActivityID
This option defines the dynamic field in which a Process Management activity entity id is stored.
This setting can not be deactivated.
Default value:
--- ProcessManagementActivityID
- Process::DynamicFieldProcessManagementProcessID
This option defines the dynamic field in which a Process Management process entity id is stored.
This setting can not be deactivated.
Default value:
--- ProcessManagementProcessID
- Process::Entity::Prefix
Default ProcessManagement entity prefixes for entity IDs that are automatically generated.
This setting can not be deactivated.
Default value:
--- Activity: A ActivityDialog: AD Process: P Transition: T TransitionAction: TA
- Process::NavBarOutput::CacheTTL
Cache time in seconds for the ticket process navigation bar output module.
This setting can not be deactivated.
Default value:
--- '900'- ProcessManagement::Transition::Debug::Enabled
If enabled debugging information for transitions is logged.
This setting can not be deactivated.
Default value:
--- 0
- ProcessManagement::Transition::Debug::Filter###00-Default
Filter for debugging Transitions. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.
This setting is not active by default.
Default value:
--- <OTRS_TICKET_TicketNumber>: '' TransitionEntityID: ''- ProcessManagement::Transition::Debug::LogPriority
Defines the priority in which the information is logged and presented.
This setting is not active by default.
Default value:
--- debug