Core → ProcessManagement
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Core → ProcessManagement

Process::CacheTTL

Cache time in seconds for the DB process backend.

This setting can not be deactivated.

Default value: 

--- '3600'

Process::DefaultLock

This option defines the process tickets default lock.

This setting can not be deactivated.

Default value: 

--- unlock

Process::DefaultPriority

This option defines the process tickets default priority.

This setting can not be deactivated.

Default value: 

--- 3 normal

Process::DefaultQueue

This option defines the process tickets default queue.

This setting can not be deactivated.

Default value: 

--- Raw

Process::DefaultState

This option defines the process tickets default state.

This setting can not be deactivated.

Default value: 

--- new

Process::DynamicFieldProcessManagementActivityID

This option defines the dynamic field in which a Process Management activity entity id is stored.

This setting can not be deactivated.

Default value: 

--- ProcessManagementActivityID

Process::DynamicFieldProcessManagementProcessID

This option defines the dynamic field in which a Process Management process entity id is stored.

This setting can not be deactivated.

Default value: 

--- ProcessManagementProcessID

Process::Entity::Prefix

Default ProcessManagement entity prefixes for entity IDs that are automatically generated.

This setting can not be deactivated.

Default value: 

---
Activity: A
ActivityDialog: AD
Process: P
Transition: T
TransitionAction: TA

Process::NavBarOutput::CacheTTL

Cache time in seconds for the ticket process navigation bar output module.

This setting can not be deactivated.

Default value: 

--- '900'

ProcessManagement::Transition::Debug::Enabled

If enabled debugging information for transitions is logged.

This setting can not be deactivated.

Default value: 

--- 0

ProcessManagement::Transition::Debug::Filter###00-Default

Filter for debugging Transitions. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

This setting is not active by default.

Default value: 

---
<OTRS_TICKET_TicketNumber>: ''
TransitionEntityID: ''

ProcessManagement::Transition::Debug::LogPriority

Defines the priority in which the information is logged and presented.

This setting is not active by default.

Default value: 

--- debug

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